RETURNS

RETURNS:

Right of withdrawal from the purchase of Products consisting of goods

 

B.1 Pursuant to Articles 52 as amended, of the Consumer Code, the user who has the quality of consumer has the right to withdraw from the contract of purchase of the Product, without having to provide any reason and without having to incur different costs from those provided for by Articles. B.5, B.6, B.7 and B.9 below, within fourteen calendar days (“Withdrawal Period”).  The Withdrawal Period expires after 14 days:

a) in the case of an order relating to only one Product, from the day on which the user or a third party, other than the carrier and designated by the user, enters physically in possession of the Products;

b) in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product; or

c) in the case of an order relating to the delivery of a Product consisting of lots or multiple pieces, from the day on which the user or a third party, other than the carrier and designated by the user, enters physically in possession of the last batch or piece;

 

B.2 To exercise the right of withdrawal, the user must inform Haumea, before the expiry of the Withdrawal Period of his decision to withdraw.

 

B.3 To this end, the user may:

(a) use the Haumea type withdrawal form (“Type Withdrawal Form”), made available to you on the Website prior to the conclusion of the contract, via the link “Right of withdrawal” also accessible from Product page, and attached to the e-mail confirming the shipment referred to in Art. 10.2 above; or

(b) submit any other explicit statement of your decision to withdraw from the contract (“Declaration of Withdrawal”).

 

B.4 The user has exercised his/her right of withdrawal within the Withdrawal Period, if the notice relating to the exercise of the right of withdrawal is sent by the consumer before the expiry of Period of Withdrawal. In the event that the user makes use of the Declaration of Withdrawal, please indicate in the Declaration of Withdrawal the order number, the Product (s) for which you intend to exercise the right to withdrawal and the address. It should be noted that, since providing of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period lies on the user, it is in the interests of the user to use a durable support when communicating to Haumea your withdrawal. Without prejudice to the possibility of sending the Type of Withdrawal Form and/or the Declaration of Withdrawal referred to in Art. B.5 below, the Type of Withdrawal Form or the Withdrawal Declaration must be sent to the following address: Haumea s.r.l., via Nicola Sacco 12, 47122 Forlì (FC), ph. 0543 779518; fax 0543 751119, and- mail info@haumea.com).

 

B.5 The user must return the Products to Haumea, using a carrier of his choice and at his own expense, without undue delay and in any case within the period of 14 calendar days from the date on which he notified Haumea of his decision to withdraw. The due date is deemed observed if the user sends the Products back before the expiry of the fourteen day period (“Return Term”). The product, suitably protected and packaged, must be shipped to the following address: Haumea S.r.l., via Nicola Sacco 12, 47122 Forlì (FC). The direct costs of returning the Products to Haumea shall be borne by the user.

 

B.6 If you withdraw from the contract, Haumea will refund the Total Amount Due paid by you for the Product, including delivery costs, without undue delay and in any case not more than 14 calendar days from the day on which Haumea was informed of the user's decision to withdraw from the contract. The refund will be made using the same means of payment used by the user, if payment was made by credit card and PayPal, unless the user has expressly agreed otherwise. In other cases, Haumea will ask the user to provide the bank details necessary to make the refund, unless the user has expressly agreed otherwise. In the case of partial withdrawal from Multiple Orders, the quantification of delivery costs to be returned to the user due to the right of withdrawal shall be carried out as indicated in Art. 10.3 above. In any case, the user shall not bear any costs as a consequence of such a refund.

In the event that the user has returned the Products using a carrier at his own expense and of his own choice, using the procedure referred to in Art. B.5 above, Haumea may suspend the refund until receipt of the Products or until you demonstrate that you have returned the Products, if earlier.

 

B.7 The user is liable solely for the decrease in the value of the goods resulting from a handling of the Product other than that necessary to establish the nature, characteristics and operation of the Product. The Product must however be guarded, handled and inspected with due diligence and returned intact, complete in all its parts, fully functioning, accompanied by all accessories and package leaflets, with identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use to which it is intended and free of signs of wear or dirt. The withdrawal, moreover, applies to the Product in its entirety. Therefore, it cannot apply to parts and/or accessories of the Product. In the event that the serial code of the same is inserted on the packaging of the Product, it constitutes part of the product and, consequently, the Product must be returned in the original packaging, which must be placed in an additional packaging, without putting on the same any other label or tape.

 

B.8 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give right to any refund. Haumea shall notify the user about this, by e-mail, within 5 working days of receipt of the Product, rejecting the request for withdrawal. The Product will remain at Haumea, available to be picked up by the user who must bear the cost and the responsibility thereof.

 

B.9 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from a handling of the goods other than that necessary to establish the nature, characteristics and operation of the Product, the refund amount will be reduced by an amount equal to that decrease in value. Haumea will notify the user by e-mail, within 5 working days of receipt of the Product about the circumstance and consequent decreased amount of refund, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount owed by the user due to the decrease in value of the Product.

 

B.10 In the event that, following one of the legal hypotheses (e.g. supply of sealed products, opened by the consumer), the right of withdrawal does not apply, such exclusion will be specific date and express communication on the Product Page and, in any case, during the purchase process, before the user proceeds to the transmission of the order.